Returns Policy
Last updated: 10 September 2026
We want you to be happy with your purchase from Sleepy Fox Cards. This policy explains your rights if you change your mind or if there is a problem with your order.
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Changed your mind?
If you buy from us online, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
To cancel, email matt@sleepyfoxcards.com within 14 days of receiving your order and let us know that you wish to return it.
Once you have notified us, you have a further 14 days to return the item.
Unless the item is faulty, damaged or not as described, you are responsible for the cost of returning it. We recommend using a tracked and appropriately insured service, particularly for higher-value cards and sealed products.
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Condition of returned items
You may inspect an item in the same way you reasonably could in a shop.
If an item has been handled beyond what is necessary to establish its nature, characteristics and condition, and this reduces its value, we may make an appropriate deduction from the refund as permitted by law.
For trading cards, graded cards and sealed products, please take particular care when handling the item and its packaging.
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Faulty, damaged or incorrectly described items
If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible at matt@sleepyfoxcards.com.
Your statutory rights are not affected by this policy.
Where appropriate, we will arrange a replacement, refund or other remedy in accordance with your consumer rights.
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Refunds
Once we have received your return, we will process any refund due within 14 days.
Refunds will normally be made to the original payment method.
Where you exercise your statutory right to cancel an online order, we will also refund the standard outbound delivery charge you paid. If you selected a more expensive delivery service, we are not required to refund the additional cost above our standard delivery option.
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Cancelling before dispatch
If you need to cancel an order before it has been dispatched, contact us as soon as possible at matt@sleepyfoxcards.com.
If we are able to stop the order before dispatch, we will cancel it and refund the amount paid.
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Your statutory rights
Nothing in this Returns Policy limits or excludes your rights under UK consumer law.